Privacy policy
Last updated 18 October 2026
This policy explains what personal information Minnya collects, why, and your choices. It covers sellers who use the Minnya app, buyers and visitors on pages we host, and visitors to minnya.com.
Who we are
[Company legal name] (“Minnya”), [registered address], is the controller of sellers’ account information and of information we use to keep Minnya safe. For buyers’ details collected through a seller’s page (orders, enquiries and sign-ups), the seller is the controller and Minnya processes that information for them to provide checkout, order and messaging tools. Contact us at privacy@minnya.com.
Information we collect
| Who | What |
|---|---|
| Sellers | Name, email and sign-in details (via our authentication provider); your page, products, images and files; shop details such as locality and contact links; payout status from Stripe or PayPal (not your bank or card details); subscription status from Stripe; how many AI uses you’ve made. |
| Buyers | Name, email, phone if given, delivery address when needed, what you ordered and its status, messages and form answers you send a seller, reviews you leave, and your email if you sign up to a seller’s updates. Card details go straight to Stripe or PayPal; Minnya never sees them. |
| Visitors to Minnya pages | Privacy-friendly analytics: daily counts of views and clicks, the referring site’s domain, campaign tags in the link, and whether the device is a phone or computer. No cookies, no cross-site tracking and no individual profiles by Minnya. If a seller has added a Meta Pixel to their page, Meta’s tracking loads only after you allow it in the notice on that page. Your network address is used briefly to limit abuse and is deleted within two days. |
| People who report a page or use the AI visibility checker | Your report and email if you give one; the address you check and its results. |
How we use it
- To run Minnya: publish pages, process checkouts with the seller’s payment provider, send order, payment and shipping emails, and show sellers their orders and messages (contract).
- To keep Minnya safe: preventing fraud, spam and abuse, and acting on reports (legitimate interests).
- To improve Minnya using aggregated, non-identifying statistics (legitimate interests).
- To meet legal obligations, such as tax records for our own subscriptions (legal obligation).
We don’t sell personal information and we don’t use buyers’ details for our own marketing.
AI processing
When a seller uses the AI helper, the text or image they choose is sent to our AI provider to produce a result. Our provider does not use it to train its models. Results may be cached for up to 30 days so the same request isn’t charged twice. Buyers’ orders and messages are never sent to the AI helper.
Who we share it with
We use these providers to run Minnya, under contracts that limit how they use your information:
| Provider | Purpose |
|---|---|
| Convex | Database, file storage and server functions |
| Vercel | Hosting and delivering pages |
| Clerk | Sign-in and account security |
| Stripe | Card payments, sellers’ identity checks and payouts, and billing for Minnya subscriptions |
| PayPal | PayPal payments, when a seller offers them |
| Resend | Sending emails |
| OpenAI | The AI helper |
Sellers see the details of their own buyers’ orders, messages and sign-ups. We may share information when the law requires it or to protect people from harm.
International transfers
Some providers process information outside the UK and EEA, mainly in the United States. Where they do, we rely on adequacy regulations or the standard contractual clauses with the UK addendum.
How long we keep it
- Seller accounts, pages, products, orders and messages: while the account exists. Deleting an account takes its pages offline immediately and deletes its data within 30 days. Sellers can export orders and subscribers as CSV first.
- Download links for digital products: 30 days after purchase.
- Analytics counts: up to 400 days.
- Abuse-prevention counters with network addresses: up to two days.
- AI visibility checker results: deleted within two days.
- Records we must keep by law (for example subscription invoices): as long as the law requires.
Cookies and browser storage
Minnya pages set no tracking cookies. A seller may add a Meta Pixel to their own page, which loads only if you allow it. See our cookie policy for the few strictly necessary cookies and the browser storage we use.
Your rights
You can ask to access, correct, delete or receive a copy of your information, and object to or restrict some uses. Sellers can do most of this in the app. Buyers should contact the seller first for order information; we’ll help if they can’t. Email privacy@minnya.com. You can also complain to the Information Commissioner’s Office (ico.org.uk).
Children
Minnya accounts are for people aged 18 and over.
Changes
We’ll update this page when our practices change and email account holders about significant changes.